TB

  • 3668 Albion Pl N,, Seattle, Washington, United States (US)
  • 8007508783
  • No ratings found yet!

    Terms And Conditions

    Do I have to meet a minimum order?
    We have no minimum order requirements. Buy as much or as little as you want!

    But, do I have to order an entire case pack?
    No, but you’ll probably save money on shipping if you do! Shipping costs are typically lower on case packs than when purchasing single items.

    What does “bulk” mean?
    Bulk (also known as “open-stock”) doesn’t mean a large volume. Bulk products are simply shipped without any retail packaging like boxes or blister cards. These items generally just come with a barcode sticker or hangtag.

    For items that come in a variety pack, can I choose one color or style for the whole pack?

    On products we sell in assortments, you cannot order just one color or design. We’ve found that customers respond well to the variety of these items. We welcome your comments, which we take into constant consideration when making product decisions, so please don’t hesitate to share any feedback with us.

    I love this product! What’s it made of?
    Materials are listed on every product’s page on the website. If for some reason material isn’t noted or if you’d like more specifics, feel free to ask.

    How do I edit my cart?
    It’s easy! Click on the cart button on the top right of the page and select “View Cart.” You’ll have multiple options, including the “Edit” and “Remove” buttons next to each product.

    Shipping & Deliveries

    How Do you drop ship?
    Yes! Contact [email protected]  and we’ll lead you through the process.

    I need my order ASAP! How soon can you send it?
    We ship orders within 24-48 hours from Indiana. If you have a hard date in mind, please call

    How long will my order take to get here?

    How much will my shipping cost?
    Shipping cost will be calculated at checkout using a standard volume-based system. We maintain fantastic deals with all of our carriers, and we price-check every one of them to select the cheapest option for every order.

    Where can I find my invoice?
    A copy of your invoice should be in the email with your tracking number and in the box when your order arrives. If for some reason it’s not, simply email or call us.

    When will a back-ordered item be back in stock?
    When will a back-ordered item be back in stock? Any product that is back-ordered will have its in-stock date noted on its product page on the website. As always, we’re happy to help with specific product questions via chat, phone, or email – let us know what you need!

    When do I get invoiced for a back-ordered item?
    We’ll invoice you as soon as the back-ordered item ships.

    How can I track my order?
    Follow the link in the email with your invoice to see updated tracking information.

    Can I customize my items? How much will that cost?
    Absolutely! Email [email protected]  and we’ll help you through the process.

    Returns & Exchanges

    How do I return an item?

    It’s easy! Just send an email to [email protected] and we’ll take care of the rest.

    What are acceptable justifications for returns and exchanges?

    “I changed my mind.”
    “There’s a small defect on one of them.”
    “Turns out my customers don’t like this item as much as I do.”
    “You have a new product I like even better.”
    “A tornado delayed my shipment and I didn’t sell as many as I expected.”
    “Because it’s cloudy and also a Tuesday.”
    “I don’t really have a reason.”
    We accept returns and exchanges for up to 90 days for any reason. A flat 12% of the original value of the items returned is deducted to take care of shipping costs, and you get the rest in credit. You’ll have a full 180 days from the date of issue to apply that credit toward anything you like. Please note that all returned items must be resellable, which means we, unfortunately, can’t credit for used items, discontinued items, or items with packaging alterations including added price tags. Between 90 and 180 days after your order shipped out, we’re still happy to accept the returned product for any reason. During that window, a restocking fee of 30% will be deducted from the value of your return credit. For detailed terms and conditions, please read our Return Policy.
    If you are an end-consumer in need of an item replacement, we ask that you provide one of the following to help us fulfill your request:
    Proof of purchase in some form. This can include a receipt that lists the affected item, or an order confirmation email. Or, a clear, time-stamped photo of the affected item.

    What if products are damaged or defective?

    We take the quality of our products very seriously. If you received a damaged or defective product, please send a picture to assist us in properly addressing the issue. Whenever we are able to deem an item defective or unfit for use, we will credit your account with no return shipping necessary. And if one of your customers returns a defective product to you, we’ll take it back in turn no matter how long it’s been since the order was originally placed. Believe us when we say it: your satisfaction is our highest priority.